People with Masks

Frequently Asked Questions

The Answers You Need

 

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.

  • The item you received was not as described.

  • The item you received that was assured to be genuine was fake.

What are the payment options?

Payment methods include PayPal and Credit Cards, Apple Pay, and soon Crypto Pay.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
2) You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
3) You can use the PayPal as you want according to the on-screen instructions.

Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.

The reasons why we suggest you use PayPal:
Payment is traceable. By using your PayPal account, you can trace the status of your payment.
When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

The store may also accept credit cards for the payment. In order to accept credit card payments, the store complies with the industry security standards established by the major credit card companies (American Express, Discover, MasterCard, and Visa) to protect the buyers from cardholder information theft.

All credit card information is kept to a minimum. The storage and retention of any credit card information is limited to what is required for business operations only. Access to credit card information is strictly limited to those employees who are authorized and trained to use it for the business purposes.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. But for the buyer shipping is free.

What is your return policy?

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 6 hours.

Refunds

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops on novaoasis.com receives the following guarantees:

  • full refund if you don’t receive your order;

  • full refund if your order does not arrive within the guaranteed time (14 business days not including 1-3 business days processing);

  • full or partial refund if the item is not as described;

Full refunds are not available under the following circumstances:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

All our products are backed with 7-day money back guarantee. Just send us a message on Contact Us page or contact us at support@novaoasis.com and we will refund the purchase price.


Easy Returns

All our products are backed with 7-day money back guarantee. Just contact us and we will refund the purchase price.

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

Do you offer gift cards?

Coming Soon!